Maaike Canne

FAQ


I'm always trying to make you happy!
So if you need help or have any questions, feel free to reach out to me.

How long will my order take to arrive?

All orders are shipped from the Netherlands. Orders within the Netherlands generally take a few days. European orders generally take 1-4 weeks. Orders outside Europe can take 3-5 weeks.

Why are the shipping costs so expensive?

Unfortunately sending goods by airmail or courier service from the Netherlands is expensive. Please be assured that I always do my best to find the most cost effective and efficient way to get your order to you.

Can I see where my parcel is?

Goods are always send with a track & trace. If you'd like to follow/track your parcel, please e-mail me for your track&trace code.

What happens when my parcel is damaged or faulty?

If shopowner (Maaike Canne) is at fault, for example if your item is sent in error (wrong item, wrong quantity etc.) I will cover shipping return and/or exchange charges. 

Please note that I'm not responsible for damages, losses or delays incurred by PostNL or any other shipping service. If you experience any damages, losses or other issues with shipping, please contact me within 10 days of receiving your order. I will see if there is anything we can do to help.

If you would like me to send the parcel with insured shipping, please reach out to me via e-mail and we can make this happen.


What is a giclée print?

A giclée print is a fine art digital print made on a professional inkjet printer. This very high quality print is a lot more sustainable than regular prints. It has been printed with archival inks that are fade-resistant.

Do you accept returns?

I accept returns up to 10 days after you have received your item. Your item must be unworn, unused and in the condition it arrived in. To request a return, contact maaike.e.canne@gmail.com with the details of your order and the reason for requesting a return. Please note that if you wish to exchange your item, it is not guaranteed we will have the new item in stock. You are responsible for all return shipping charges (with tracking code), including the shipping costs of a replacement item. Unless the shop owner is at fault. 

There are no refunds or exchange on Sale items (unless faulty).

Any other question?

Please send an email to maaike.e.canne@gmail.com and I will get back to you soon! ;-)